Last Updated: December 2025

1. Shipping Policy
1.1 Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Processing times may be longer during peak seasons, promotions, or public holidays.

1.2 Delivery Time
Peninsular Malaysia: Estimated 1–3 business days
Sabah & Sarawak: Estimated 3–5 business days
Delivery times are estimates only and may vary depending on courier performance, location, and external factors beyond our control.

1.3 Shipping Methods & Tracking
We use reputable courier services for all deliveries. Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) so you can monitor your delivery status.

1.4 Incorrect Address
Please ensure your shipping address and contact details are accurate before confirming your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

2. Returns & Exchange Policy
2.1 Eligibility for Return or Replacement
Due to the nature of our products (health and wellness supplements), we do not accept returns for change of mind or if the product has been opened or used.

You may be eligible for a replacement or return only if:

The product received is damaged during delivery
The product received is incorrect (wrong item) compared to your order
The product packaging is severely compromised upon arrival

2.2 Conditions for Claims
To process a claim for damaged or incorrect items, you must:

Contact us within 48 hours of receiving the order
Provide clear photos and/or videos of the outer packaging and product received
Provide your order number and contact details
We reserve the right to reject claims that do not meet the above conditions or where evidence is insufficient.

2.3 Non-Returnable Items
We are unable to accept returns or provide refunds in the following cases:

Products opened, used, or partially consumed
Products damaged due to misuse, mishandling, or improper storage by the customer
Requests made after the claim period has expired
2.4 Refunds and Replacements
If your claim is approved, we may offer either:

A replacement product to be shipped to you at no additional cost; or
A partial or full refund, depending on the situation
Refunds (if applicable) will be processed via the original method of payment within a reasonable timeframe. Bank processing times may vary.

3. Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been packed or dispatched, cancellation may no longer be possible.

4. Contact for Shipping & Returns
For any questions or to submit a claim regarding shipping, returns, or damaged items, please contact:

Email: totalmenmhq@gmail.com
By placing an order on this Site, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.

Last Updated: December 2025

By accessing and using www.totalmenbetalifehealth.com ("Site"), you agree to be bound by these Terms of Use ("Terms"). Please read them carefully. If you do not agree to these Terms, you should stop using the Site immediately.

1. Eligibility
This Site is intended for individuals who are at least 18 years old. By using this Site, you represent that you are at least 18 years of age and legally capable of entering into a binding agreement.

2. Health Disclaimer
Our products are dietary supplements and general wellness products. Information on this Site is provided for educational and informational purposes only and is not intended as medical advice. It is not a substitute for professional medical diagnosis, treatment, or advice.

Always consult your doctor or qualified healthcare provider before starting any new supplement, especially if you have an existing medical condition, are taking medication, are pregnant, or are breastfeeding.

No claims on this Site are intended to diagnose, treat, cure, or prevent any disease.

3. Product Information
We strive to ensure that product descriptions, images, and information on the Site are accurate. However, we do not warrant that such information is always complete, reliable, current, or error-free. Any reliance on the material on this Site is at your own risk.

4. Pricing and Payments
All prices displayed on the Site are subject to change without prior notice. We reserve the right to:

Modify or discontinue products at any time
Correct any pricing errors that may occur
Payments are processed through secure third-party payment gateways. By submitting payment information, you represent and warrant that you are authorised to use the payment method provided.

5. Orders and Availability
All orders are subject to acceptance and product availability. We may refuse or cancel any order for reasons including but not limited to:

Product unavailability
Errors in product or pricing information
Suspicion of fraudulent or unauthorised activity
6. Prohibited Uses
You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to:

Engaging in fraudulent or deceptive conduct
Attempting to gain unauthorised access to the Site or its servers
Distributing viruses, malware, or harmful code
Copying, reproducing, or exploiting any content for commercial purposes without our permission
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and layout, is owned by or licensed to Totalmen Betalife Health and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Site or products purchased through the Site.

This includes, without limitation, any loss of data, profit, revenue, or business opportunities.

9. Indemnification
You agree to indemnify and hold harmless Totalmen Betalife Health, its directors, employees, and partners from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Third-Party Links
The Site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, policies, or practices of such websites. Accessing third-party sites is at your own risk.

11. Changes to These Terms
We may update or modify these Terms at any time without prior notice. The latest version will always be posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

13. Contact Us
If you have any questions about these Terms, please contact us:

Email: totalmenmhq@gmail.com
Website: www.totalmenbetalifehealth.com

Last Updated: December 2025

This Privacy Policy describes how Totalmen Betalife Health ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.totalmenbetalifehealth.com ("Site").

1. Information We Collect
We may collect the following types of information:

Name
Phone number
Shipping address
Email address
Order details (products purchased, amount, date)
Payment information (processed securely via third-party payment gateways)
Technical data such as IP address, browser type, and device information
2. How We Use Your Information
We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer support and respond to enquiries
Send order updates, invoices, and important notifications
Improve our products, services, and website experience
Send marketing and promotional messages (only if you have consented)
3. Legal Basis for Processing (Where Applicable)
We may process your personal data based on:

Your consent
Performance of a contract (to fulfill your order)
Compliance with legal obligations
Our legitimate business interests (such as fraud prevention and service improvement)
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support advertising campaigns (e.g. Google Ads, Meta Ads). You can control cookies through your browser settings. Disabling cookies may affect some functions of the Site.

5. Sharing Your Information
We may share your information with:

Courier and logistics partners for delivery purposes
Payment gateway providers to process your payments securely
IT and marketing service providers who help us operate our business
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights
Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal requirements)
Withdraw consent for marketing communications at any time
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy
Our Site and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us
If you have any questions about this Privacy Policy, please contact us:

Email: totalmenhq@gmail.com
Website: www.totalmenbetalifehealth.com